Return Policy

PawSpa Essentials Return Policy

At PawSpa Essentials, we want you and your furry friends to be completely satisfied with every purchase. If you're not 100% happy with any of our products, such as steam brushes, toys, grooming tools, or any other essentials, we’re here to help!

Returns & Exchanges:

  • 30-Day Return Window: Products can be returned or exchanged within 30 days of purchase, provided they are in their original condition and packaging.
  • Proof of Purchase: Please include a receipt or order confirmation with your return.
  • Condition of Products: Returned items must be clean, unused, and undamaged to be eligible for a refund or exchange.

Steps to Initiate a Return:

  1. Contact our customer support team at [Customer Support Email/Phone Number] with your order details and reason for return.
  2. We will provide you with a return authorization and further instructions.
  3. Ship the product back using the provided details.

Refunds:

  • Refunds will be processed to the original payment method within 5-7 business days after we receive and inspect the item.
  • Shipping fees are non-refundable unless the return is due to a defect or error on our part.

Exclusions:

  • Due to hygiene reasons, some items like opened grooming tools or used toys may not be eligible for return unless there is a defect.

Questions? If you have any questions or need assistance, feel free to reach out to our friendly customer support team. We’re here to make things right!